l89w Privacy Policy — Your Information Is Our Responsibility

l89w is a safe and reliable platform for online gaming users in Bangladesh. We treat our users' personal information with the utmost importance. This policy explains what information we collect, why we collect it, how we use it, and whether any information is shared with third parties.

Types of Information Collected

When you register on the l89w platform, conduct transactions, or use our services, we may collect the following types of information:

1.1 Personal Identity Information

• Your full name and date of birth
• Email address and contact details
• National ID or passport information for identity verification
• Permanent and current address

1.2 Financial and Transaction Information

• Mobile number linked to bKash, Nagad, Rocket, or Upay accounts (for transaction verification only)
• Bank account details (applicable for withdrawals)
• Deposit and withdrawal history

1.3 Technical and Device Information

• IP address and browser type
• Device operating system
• Time spent on the platform and browsing patterns
• Information collected through cookies and similar tracking technologies

1.4 Gameplay Information

• Game history and betting activity
• Win and loss records
• History of promotional offer usage

Purpose of Information Collection

l89w collects your personal information only for legitimate and clearly defined purposes. The main purposes of our data collection are listed below:

• Account Management: To ensure your registration, login, and account administration.
• Identity Verification (KYC): To confirm age and identity in order to prevent fraud and comply with responsible gaming policies.
• Financial Transactions: To ensure the secure processing of deposits and withdrawals.
• Customer Support: To provide 24/7 live chat assistance and resolve issues.
• Legal Compliance: To follow applicable laws and regulations and prevent fraud.
• Service Improvement: To further enhance and personalize the platform experience.
• Security Assurance: To prevent unauthorized access, fraud, and cyber attacks.

Data Storage and Security

l89w uses the latest technology and security protocols to protect your personal information.

3.1 Encryption and Security Measures

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps your information fully protected as it travels from your browser to our servers. Sensitive information stored in our database is always kept in an encrypted state.

3.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations afterward. Even after an account is closed, certain information may be kept for a period of time in accordance with regulatory requirements.

3.3 Internal Security Policy

• Only authorized personnel may access your information.
• All staff are required to comply with strict confidentiality agreements.
• Regular security audits are conducted.
• An automated monitoring system is in place to identify suspicious activity immediately.

Sharing Information with Third Parties

l89w does not, as a matter of policy, sell or transfer your personal information to third parties. However, specific information may be shared in the limited circumstances below:

4.1 Payment Processing Partners

Only the necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposit and withdrawal transactions. These third-party organizations operate under their own privacy policies.

4.2 Legal Authorities

Relevant information may be provided to authorities to fulfill court orders, government directives, or applicable legal requirements.

4.3 Technology Service Providers

Information may be processed under agreement with trusted providers of cloud hosting, data analytics, and security services required to operate the platform. All such partners are bound to comply with our privacy standards.

Cookies and Tracking Technologies

The l89w platform uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the platform. Without these, the site will not work properly.
• Functionality Cookies: Used to remember your preferences, language, and login information.
• Analytics Cookies: For analyzing platform statistics and user behavior.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, this may limit the functionality of some services. Disabling essential cookies will make it impossible to log in to the platform.

Your Rights and Controls

As a user of the l89w platform, you have the following rights over your own information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: You have the right to request that incorrect or incomplete information be corrected.
• Right to Deletion: You have the right to request that your information be deleted in certain circumstances, subject to the limitations of legal obligations.
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Data Portability: The right to request your information in a common format.
• Withdrawal of Consent: Where information is processed on the basis of your consent, the right to withdraw that consent at any time.

To exercise any of the above rights, please contact our support team.

Protection of Minors' Information

The l89w platform is for individuals aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification measures are in place during the registration process. If we become aware that information has been collected from a minor, we will immediately take steps to delete that information and close the associated account.

Steps in Case of a Data Breach

If a data security breach occurs that may affect your personal information, we will take the following steps:

• An internal investigation will be launched immediately after the incident is identified.
• The extent of the breach will be determined and affected users will be notified as quickly as possible.
• Immediate technical measures will be taken to minimize harm.
• Security measures will be strengthened to prevent the same incident from occurring in the future.

Changes to the Policy

l89w reserves the right to update or change this Privacy Policy at any time. If any significant changes are made, we will provide a notice on the platform and the "Last Updated" date at the top of the policy will be changed.

By continuing to use the platform after changes to this policy, you are considered to have accepted the revised policy. You are therefore advised to read this policy on a regular basis.

Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any disputes relating to this policy will be resolved in accordance with the relevant legal process.

If you believe that the privacy of your information has been violated, you are first requested to contact our support team. We will try to resolve your issue as quickly as possible.